Terms & Conditions
Last updated: February 2026
Welcome to High Command Roofing. These Terms & Conditions govern your use of our website and the roofing services we provide in Boise, Caldwell, and the greater Treasure Valley, Idaho. By using this website or engaging our services, you agree to these terms.
1. About Us
High Command Roofing is an Idaho-registered roofing contractor (Registration No. RCE-62958), locally owned and operated. Contact us at (208) 614-1704 or highcommandroofingllc@gmail.com.
2. Estimates and Inspections
- Free or promotional inspections are visual assessments only and do not constitute a structural engineering report or a guarantee of existing roof condition.
- Written estimates are valid for 30 days unless otherwise stated on the estimate, and are subject to change if roof conditions differ from what was visible at inspection (for example, concealed decking damage found after tear-off).
- An estimate is not a contract until both parties sign a written agreement or work order.
3. Scope of Work and Contracts
- All work is performed per the written scope in your signed contract or work order. Anything not listed is not included.
- Change orders (additional decking, framing, or repairs discovered during work) will be documented and priced before the extra work proceeds.
- Permits: High Command Roofing pulls all permits required by applicable code for the work we perform.
4. Payment Terms
- Payment schedules (deposit, progress payments, final payment) are stated in your written contract.
- Material deposits secure your place in the production schedule and cover ordered materials.
- Final payment is due upon completion of the contracted scope unless your contract states otherwise.
- Overdue balances may accrue interest and/or collection costs as permitted by Idaho law.
5. Warranties
We stand behind our work with two distinct warranties, and we keep them clearly separate:
- Workmanship warranty (High Command Roofing): our in-house warranty covering the quality of our installation — 10 years on full roof replacements and 2 years on repairs, per the terms in your written contract. This warranty is provided by us and is our responsibility.
- Manufacturer warranty (Owens Corning and others): coverage of the roofing products themselves, issued directly by the manufacturer under its own terms. Manufacturer warranties vary by product and system, and extended system warranties may require the complete roofing system (underlayment, ventilation, starter, hip & ridge, etc.) to be installed per manufacturer specification. We install to manufacturer spec and will tell you which warranties your specific system qualifies for — but the manufacturer, not High Command Roofing, issues and administers those warranties.
Warranties do not cover damage from storms, hail, falling objects, foot traffic, structural movement, improper maintenance by others, or alterations made by third parties after completion.
6. Homeowner Responsibilities
- Clear access to the work area, driveway, and electrical outlets, and removal/securing of fragile items in and around the home (attic belongings, wall hangings, vehicles).
- We take reasonable care, but vibration from tear-off and nail guns can occasionally dislodge fragile items — please prepare accordingly.
- Keep pets and children away from the work zone during roofing operations.
7. Weather and Scheduling
Roofing is weather-dependent. Rain, snow, high wind, or unsafe conditions may delay work. We will reschedule as soon as conditions safely allow and will always secure your roof (tarping or temporary sealing) if it is left open overnight.
8. Insurance Claims
If your project involves an insurance claim, coverage decisions rest entirely with your insurance carrier. We document damage and can meet your adjuster on-site, but we cannot guarantee claim approval, payout amounts, or timelines.
9. Cancellation & Rescission
You may exercise any cancellation or rescission rights provided by applicable federal, state, or local law. Where Idaho law provides a statutory cancellation period for a qualifying transaction, nothing in these terms is intended to waive or restrict that right.
After any applicable statutory cancellation period has expired, cancelling the project may result in responsibility for reasonable, documented costs we have actually incurred and cannot reasonably recover. Such costs may include:
- Specially ordered materials and non-refundable supplier charges
- Permits or permit-related expenses and disposal charges
- Subcontractor cancellation and equipment charges
- Other project-specific costs actually incurred
If materials or other costs are refundable and we receive a refund or credit, the amount you owe will be adjusted accordingly. If a project is terminated after work has begun, you are responsible for payment for work properly performed, materials supplied, and reasonable documented project costs incurred through the date of termination.
10. Website Use
- Content on this site (text, photos, branding) belongs to High Command Roofing and may not be copied or reused commercially without written permission.
- Project photos shown on this site depict real work we have performed; they are illustrative examples and not a promise of identical results on your home.
- Promotional offers advertised on the site are subject to their stated terms and may change or end without notice; the terms presented at the time you book control.
11. Limitation of Liability
To the fullest extent permitted by Idaho law, High Command Roofing's total liability for any claim arising from our work is limited to the amount paid by you for the specific work giving rise to the claim. We are not liable for indirect or consequential damages.
12. Governing Law
These terms are governed by the laws of the State of Idaho. Any dispute will be resolved in the courts of Canyon County or Ada County, Idaho, as applicable.
13. Changes to These Terms
We may update these terms from time to time. The version posted on this page at the time you engage us is the version that applies.
14. Contact
Questions about these terms? Call Raymond at (208) 614-1704 or email highcommandroofingllc@gmail.com.
HIGH COMMAND ROOFING LLC
Residential Roofing Terms & Conditions
These Terms & Conditions are incorporated into and made part of the Roofing Agreement between High Command Roofing LLC ("Contractor") and the property owner ("Customer").
1. Contract Scope
The written proposal, estimate, scope of work, material specifications, approved change orders, and these Terms & Conditions together constitute the agreement between the Customer and Contractor.
Contractor will perform only the work specifically described in the written scope. Any work not specifically included is excluded unless added through a written change order.
2. Materials
Contractor will install the roofing materials and components identified in the written proposal.
Actual material availability may occasionally require a comparable substitute. Contractor will communicate material substitutions to the Customer when reasonably practicable and will not intentionally substitute a materially different product without Customer approval.
Natural variations in color, texture, granule distribution, and appearance are inherent characteristics of roofing materials and are not considered defects.
3. Unforeseen Conditions & Decking
Roofing conditions that cannot reasonably be determined until existing roofing materials are removed may require additional work.
Examples include, but are not limited to:
- Rotten or deteriorated roof decking
- Structural damage
- Improper previous installations
- Hidden flashing problems
- Additional ventilation requirements
- Code-required corrections
- Concealed water damage
- Previously undiscovered roof-system deficiencies
Additional work will be communicated to the Customer and, when reasonably practicable, documented through a written change order before the additional work is performed.
If immediate action is reasonably necessary to protect the property from damage, Contractor may take reasonable temporary protective measures and document the condition for the Customer.
4. Change Orders
Changes to the original scope of work must be documented in writing.
A change order may modify the contract price, scope, materials, or completion schedule.
No verbal statement by a salesperson, subcontractor, supplier, or other person will modify the written agreement unless properly authorized and documented.
5. Permits & Code Requirements
When permits are included in the written scope, Contractor will obtain the applicable permit and perform the contracted work in accordance with applicable building requirements.
If a governmental authority requires additional work or modifications that were not reasonably apparent when the original proposal was prepared, such work may require a change order.
6. Payment
The Customer agrees to make payments according to the payment schedule stated in the Roofing Agreement.
Amounts for approved change orders are due according to the terms of the applicable change order.
The Customer remains responsible for payment for work properly completed and materials properly supplied under the agreement.
Insurance coverage, insurance payment timing, or an insurance company's estimate does not by itself modify the Customer's contractual payment obligations unless the written agreement specifically states otherwise.
7. Insurance Claims
When a project involves an insurance claim, Contractor may assist the Customer by documenting visible damage, providing estimates, photographs, measurements, and other project information.
Contractor does not guarantee that an insurance company will approve a claim, pay a particular amount, or cover a particular item.
The insurance company's estimate is not automatically the Contractor's contract price.
The Customer remains responsible for understanding their insurance policy, deductible, coverage, and payment obligations.
8. Customer Cancellation
The Customer may exercise any cancellation or rescission rights provided by applicable federal, state, or local law.
Where Idaho law provides a statutory cancellation period for a qualifying transaction, nothing in these Terms & Conditions is intended to waive or restrict that right.
After any applicable statutory cancellation period has expired, cancellation by the Customer may result in responsibility for reasonable, documented costs actually incurred by Contractor that cannot reasonably be recovered.
Such costs may include:
- Specially ordered materials
- Non-refundable supplier charges
- Permits or permit-related expenses
- Disposal charges
- Subcontractor cancellation charges
- Equipment charges
- Other project-specific costs actually incurred
If materials or other costs are refundable and Contractor receives a refund or credit, the recoverable amount will be adjusted accordingly.
9. Termination After Work Begins
If the Customer terminates the project after work has begun, the Customer is responsible for payment for work properly performed, materials supplied, and reasonable documented project costs incurred through the date of termination.
Contractor will make reasonable efforts to secure and protect the property following termination.
10. Weather & Uncontrollable Events
Roofing work is dependent upon safe weather and site conditions.
Rain, snow, high winds, extreme temperatures, unsafe conditions, material shortages, permit delays, governmental requirements, supplier delays, or other circumstances beyond Contractor's reasonable control may require the project to be postponed or rescheduled.
Such delays do not constitute a cancellation or breach by Contractor.
Contractor will make reasonable efforts to resume work as soon as reasonably practical.
11. Property Access & Customer Responsibilities
Customer agrees to provide reasonable access to the property and work areas.
Customer is responsible for informing Contractor of:
- Known property hazards
- Underground or concealed utilities
- Sprinkler lines
- Electrical systems
- Security systems
- Special access requirements
- Known structural conditions
- Other conditions that could affect the work
Customer should remove or secure fragile, valuable, or sensitive items in areas that may be affected by roofing vibration or construction activity.
12. Existing Conditions
Contractor is not responsible for damage or deficiencies that existed before the project began unless specifically included in the written scope.
Roof replacement may reveal concealed conditions that could not reasonably be identified before tear-off.
13. Landscaping & Incidental Damage
Contractor will use reasonable care to protect the property and perform reasonable cleanup following the work.
Roofing construction involves falling debris, foot traffic, ladders, equipment, vibration, and material handling.
Minor incidental disturbance to landscaping or other property may occur despite reasonable precautions.
Contractor is not responsible for pre-existing damage or conditions that are not caused by Contractor's work.
14. Subcontractors
Contractor may use qualified subcontractors, crews, suppliers, or specialty contractors to perform portions of the project.
Contractor remains responsible for the contracted scope of work performed on the Customer's behalf.
15. Lien Rights & Waivers
The Customer may have rights concerning lien waivers, subcontractors, suppliers, and other parties involved in the project.
Contractor will provide the disclosures and documentation required by applicable Idaho law.
Customer may request appropriate lien waiver documentation in accordance with applicable law and the terms of the agreement.
16. Contractor Insurance
High Command Roofing LLC maintains the insurance required for its operations as applicable.
Proof of insurance may be provided upon request, subject to applicable law and insurance requirements.
17. Workmanship Warranty
Unless otherwise stated in the written proposal, High Command Roofing LLC provides a workmanship warranty for the period specifically stated in the Roofing Agreement.
The workmanship warranty covers defects in Contractor's workmanship subject to the terms, exclusions, and limitations of the applicable warranty.
The workmanship warranty does not replace or extend any manufacturer's warranty.
18. Manufacturer Warranties
Manufacturer warranties are provided by the applicable manufacturer and are subject to that manufacturer's terms, conditions, limitations, registration requirements, and exclusions.
High Command Roofing LLC does not control the manufacturer's warranty.
Customer should retain all manufacturer warranty documentation provided with the project.
19. Repairs & Maintenance
Roof repairs and maintenance are limited to the areas and conditions specifically identified in the written scope.
A repair to one area does not guarantee that other existing or future leaks will not occur.
Roof systems contain multiple components, and water may travel from the location where it enters the building to a different location where it becomes visible.
20. Completion & Final Inspection
Upon substantial completion, Contractor will make reasonable efforts to inspect the completed work and address applicable punch-list items within the contracted scope.
Minor items that do not prevent normal use of the completed roofing system may be completed as scheduling, weather, material availability, or other conditions permit.
21. Photographs & Project Documentation
Contractor may photograph the work for documentation, warranty, quality-control, insurance, and recordkeeping purposes.
Contractor will not knowingly publish personally identifying customer information without appropriate authorization.
22. Customer Communication
The Customer agrees to provide accurate contact information and promptly communicate material concerns regarding the project.
Questions, concerns, requested changes, and complaints should be communicated directly to High Command Roofing LLC so that the company has an opportunity to address them.
23. Written Agreement Controls
The written Roofing Agreement, approved change orders, and incorporated documents represent the agreement between the parties.
Any modification to the scope, price, materials, or other material term should be documented in writing and approved by the parties.
24. Severability
If any provision of these Terms & Conditions is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.
25. Compliance with Law
Nothing in these Terms & Conditions is intended to waive, eliminate, or restrict any rights or protections that cannot legally be waived under applicable federal, state, or local law.
High Command Roofing LLC will perform its contractual obligations in accordance with applicable law and applicable licensing, registration, permitting, and building requirements.
26. Idaho Contractor Information
High Command Roofing LLC — Idaho Contractor Registration: RCE-62958.
The Customer should retain a copy of the signed Roofing Agreement, applicable disclosures, change orders, warranty documentation, and payment records for their records.
Customer Acknowledgment
By signing the Roofing Agreement, the Customer acknowledges that they have had an opportunity to review the scope of work, pricing, payment terms, warranties, cancellation provisions, and these Terms & Conditions and agrees to the terms of the agreement, subject to any rights provided by applicable law.